How to Redirect a HostGator Domain Name with the Hatchling Plan

I am continually impressed with HostGator’s web hosting and support, and today I’d like to share how they helped me set up a domain name redirect for my client who is on their most basic Hatchling Plan.

My client, 7 Day Vending, a provider of Vending Machine Services in Tucson, AZ, registered the “7dayvending.com” domain name for their new website. Because we realized there’s a good chance people will type in “sevendayvending.com” into their web browser, we decided it would be important to register this domain name as well and redirect it. This way, no matter how the end-user types in the address, they’ll get to the correct location.

With HostGator, if you have a Baby or other higher-level hosting plan, you can park your second domain name and manage the redirect yourself using cPanel. With a Hatchling plan, which is ultra-affordable and otherwise provides everything you’ll need for a basic website setup, you can’t park or add-on other domains. Uh oh!

How to Redirect a Domain Name if You’re on the Hatchling Plan

Now, as I have my own reseller setup, I thought to point the domain there and manage the redirect myself, but before doing so I figured I’d give HostGator support a try — they’ve always been helpful in the past. Unsurprisingly, they were helpful today. While the support specialist James indeed clarified that I couldn’t manage the domain redirection myself without upgrading to a Baby plan, he offered to set up the redirect on a registrar level. Done.

If you’re on a Hatcling Plan with HostGator and you want to redirect a secondary domain, all you have to do is ask! You’ll incur no new charges and you’ll have your redirect working in no time. Thanks, HostGator.

About The Author

Website Help Author Zachary Coyne Zachary Coyne is a freelance website designer and developer in Tucson, Arizona. Zach has been designing, developing, fixing and updating websites for the better part of a decade. He enjoys helping people learn how to fix and update their websites, and offers one on one website help by the hour.

2 Comments

  1. Posted February 5, 2014 at 11:06 pm | Permalink

    Hi Zach, do you know if HostGator is still willing to do this for Hatchling users? I’ve been back and forth with them over the past few weeks. Two of the tech support people confirmed it for me and one actually says she did it, but it doesn’t seem to be working. Now that I’m contacting tech support again, two more are denying that this is possible and are telling me I must upgrade. Eek!

    • zooshx
      Posted February 5, 2014 at 11:09 pm | Permalink

      Hi Maggie,

      Sorry to hear you’re having trouble with their support. I’m honestly surprised to hear that, as they’re usually pretty helpful in my experience. I can’t say for certain that they’ll still do it for a Hatchling plan, but it was only a couple of months ago that they did it for me. What’s the domain name of your website, and the domain you’re looking to have redirected? Are both registered with HostGator?

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